Copyright & Content Takedown

Innocrux supplies the platform that other organisations use to run their streaming services. We do not choose, upload, schedule or review what those services carry. If content on one of them infringes your rights, this page is how to tell us.

1. Who to contact first

The organisation operating the service is the publisher of the content and is usually able to resolve a claim fastest. Where you can identify them, raise it with them first — their details will be on the service itself.

Where you cannot identify them, where they do not respond, or where you would rather notify the platform directly, send the notice to Innocrux at [email protected]. We will act on it and pass it to the customer.

2. What a notice needs to contain

We can only act on a notice we can verify and locate. Please include:

1. Your name, organisation and contact details, and whether you are the rights holder or authorised to act for them.
2. Identification of the work — the title, and where possible the registration, catalogue or ISAN reference.
3. The URL of the service, and enough detail to locate the specific content: the title as it appears there, and a timestamp or episode where only part of a stream is affected.
4. The territories and the period your rights cover, which is what lets us tell an infringement apart from a licensed window we cannot see.
5. A statement that you believe in good faith the use is not authorised by you, your agent or the law.
6. A statement that the information is accurate, and that you are the rights holder or authorised to act for them.

A notice missing the location or the rights position usually cannot be acted on, and we will come back asking for it rather than guessing.

3. What we do with it

We review the notice for completeness, identify the customer operating the service, and pass it to them. Where the notice is clear and the content is identifiable, we may disable access to the specific content while the customer responds. We disable the content identified, not the service — suspending a broadcaster's entire catalogue over one title is a disproportionate answer to most notices.

Innocrux does not adjudicate rights disputes. We are not in a position to decide who holds a licence to a title in a territory, and we do not pretend to be. Our role is to act on a credible notice, tell both sides, and keep a record.

4. Timing

We aim to acknowledge a notice within 24 hours of receipt and to resolve it within 15 days, consistent with the expectations set by the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. Where a court or a competent authority orders action, we act within the period the order specifies.

5. If your content was removed

If content you published was disabled and you believe the notice was mistaken or that you hold the rights, write to the same address with your contact details, identification of the content, and the basis on which you are entitled to publish it. We will pass it to the notifying party. Where the claim is withdrawn or resolved, access is restored.

6. Repeat infringement

A customer whose service is the subject of repeated, substantiated claims is in breach of its agreement with us. Under the Terms & Conditions, the customer warrants that it holds the rights to everything it streams; a pattern of notices is evidence that warranty is not being met, and it is grounds for suspension and then termination.

7. Misuse of this process

A takedown notice is a serious statement. Sending one in bad faith — to remove a competitor's lawful content, or over a work you do not hold rights to — may make you liable to the person whose content was removed. We keep a record of notices and of who sent them.

8. Grievances and contact

Content claims, counter-notices and grievances relating to content or data: [email protected].

Tech Innocrux Private Limited, No. 28, Padma Street, VGN Avenue, Mogappair, Chennai – 600 037, India.